Pharmacy retail giant Rite Aid has apologized to two undocumented immigrants who the company said were “mistakenly” denied COVID-19 vaccinations at Southern California stores.
Both women, who were turned away from getting the vaccine in separate incidents this month, have been invited back by Rite Aid to receive their vaccinations, a spokesperson for the pharmacy chain told ABC News on Sunday.
Rite Aid spokesperson Christopher Savarese described both cases as “isolated” incidents resulting from workers at the stores not following established protocols for vaccine eligibility. The employees will be re-educated on the protocols to make sure everyone is on the same page, he said.
Savarese said that of the hundreds of thousands of vaccines Rite Aid has administered, these are the only two complaints the chain is aware of.
In a statement later sent to ABC News, Rite Aid officials said, “In such an unprecedented rollout, there are going to be mistakes and there will be always areas for providers to improve — we’re seeking out those opportunities every day.”
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